James Eglin

Link: http://www.sysarc.com/feeds/full.xml

Feed: SysArc, Inc.

• Computer Network Tips by The Experts | 12-03-12

  On one hand it isn’t critical that you know everything your network consultants know, to the degree they know it, but it doesn’t hurt to understand what is out there before you dive into the relationship.
  
  There is a distinct possibility that some of the technologies we’ll describe in this article will interest you just on their own. There is a lot happening of course. Generally speaking all the things we’ll discuss will be cheaper and more prevalent with the passage of time. Also generally speaking they’ll all be one step closer to being obsolete. 
  
  The trick from your perspective is to hit that sweet spot for maximum use time with affordability to best maximize value for your business.
  
  With all that pomp and theory out of the way, let’s get a little more in depth about some of my favorite “sweet spot” computer technologies to be looking out for.
  
  --Event monitoring of your network operations via Windows Alerts.  A cool feature to allow your IT Specialist Team to  trouble shoot  issues before they become serious drags on your system, costing you money.
  
  --Lightning fast system updates and software installations. The technology is there where upgrades and updates to your network shouldn’t create hours of paid coffee breaks for your employees.
  
  --Real time remote help desk. This one isn’t new new, but it is a must have.  On-site visits by IT Specialists for something that can be done remotely is a total waste.
  
  --Better network security both internally and externally. Today’s systems allow the IT Specialist to achieve full monitoring remotely to make sure only authorized individuals within your organization and outside of it, get the access you want them to have.
  
  --State of the art earliest possible warning, detection and elimination of spyware, malware, and all virus types. This stuff never needs to happen at the business level again.
  
  --Automated back-up of all data in real time. This is the ultimate fail-safe against breakdown, crash, or whatever the disaster.  You can’t ever 100% guarantee there won’t be a system failure, but effective data back-up will mean your only loss is a little bit of time.
  
  --Set up of the support framework that brings minimal inconvenience in lost access for the important people in your business. These days, IT support set-up happens in minutes not hours or days. Expect that level of efficiency in the process.
  
  --One other service that is becoming increasingly popular with the outsourcing and remote offices taking hold in businesses of all sizes, is effective remote access systems. There is simply no reason to be concerned about security issues or access issues for any member of your team whom you desire to access your system from locations outside of the central hub office.  The capability is there and you can realize massive savings from not having a brick and mortar office.
  
  
  About SysArc
  
  SysArc provides expert technical services and Information Technology solutions to companies in Washington, DC, Maryland and Virginia that are needed to effectively compete in the small and mid-sized commercial marketplace. We deliver enterprise quality technical, computer services and business and technology consulting. SysArc’s offerings and solutions help our clients ensure the continual alignment of their investments in technology to their strategic as well as and tactical business objectives, reduce their overall technology expenditures, enhance the stability of their technical environment and improve staff efficiency and business effectiveness. For more information call (800) 699-0925 or visit http://www.sysarc.com

• Computer Network Tips by The Experts | 12-03-12

  On one hand it isn’t critical that you know everything your network consultants know, to the degree they know it, but it doesn’t hurt to understand what is out there before you dive into the relationship.
  
  There is a distinct possibility that some of the technologies we’ll describe in this article will interest you just on their own. There is a lot happening of course. Generally speaking all the things we’ll discuss will be cheaper and more prevalent with the passage of time. Also generally speaking they’ll all be one step closer to being obsolete. 
  
  The trick from your perspective is to hit that sweet spot for maximum use time with affordability to best maximize value for your business.
  
  With all that pomp and theory out of the way, let’s get a little more in depth about some of my favorite “sweet spot” computer technologies to be looking out for.
  
  --Event monitoring of your network operations via Windows Alerts.  A cool feature to allow your IT Specialist Team to  trouble shoot  issues before they become serious drags on your system, costing you money.
  
  --Lightning fast system updates and software installations. The technology is there where upgrades and updates to your network shouldn’t create hours of paid coffee breaks for your employees.
  
  --Real time remote help desk. This one isn’t new new, but it is a must have.  On-site visits by IT Specialists for something that can be done remotely is a total waste.
  
  --Better network security both internally and externally. Today’s systems allow the IT Specialist to achieve full monitoring remotely to make sure only authorized individuals within your organization and outside of it, get the access you want them to have.
  
  --State of the art earliest possible warning, detection and elimination of spyware, malware, and all virus types. This stuff never needs to happen at the business level again.
  
  --Automated back-up of all data in real time. This is the ultimate fail-safe against breakdown, crash, or whatever the disaster.  You can’t ever 100% guarantee there won’t be a system failure, but effective data back-up will mean your only loss is a little bit of time.
  
  --Set up of the support framework that brings minimal inconvenience in lost access for the important people in your business. These days, IT support set-up happens in minutes not hours or days. Expect that level of efficiency in the process.
  
  --One other service that is becoming increasingly popular with the outsourcing and remote offices taking hold in businesses of all sizes, is effective remote access systems. There is simply no reason to be concerned about security issues or access issues for any member of your team whom you desire to access your system from locations outside of the central hub office.  The capability is there and you can realize massive savings from not having a brick and mortar office.
  
  
  About SysArc
  
  SysArc provides expert technical services and Information Technology solutions to companies in Washington, DC, Maryland and Virginia that are needed to effectively compete in the small and mid-sized commercial marketplace. We deliver enterprise quality technical, computer services and business and technology consulting. SysArc’s offerings and solutions help our clients ensure the continual alignment of their investments in technology to their strategic as well as and tactical business objectives, reduce their overall technology expenditures, enhance the stability of their technical environment and improve staff efficiency and business effectiveness. For more information call (800) 699-0925 or visit http://www.sysarc.com

• Why Your DC, Maryland or Virginia Business Needs a Managed IT Services Provider | 10-07-11

  Managed IT Services are offered by a wide variety of service providers to manage a variety of aspects of your Information Technology. A truly comprehensive service offering will allow you to focus on more important and pressing business matters without having to worry about the technology aspects of running a successful company.  As such, many organizations have discovered that hiring a Managed Service Provider (MSP) is the most effective and least expensive option to meet their often varied IT needs and requirements. Most companies will experience faster response times, better performing networks and fewer critical issues within their technical infrastructure. These are just a few of the benefits of using a leading company to support your DC, Maryland or Virginia business. 
  

  
  If you select a leading Managed Service Provider, they will also have optimized process and be able to leverage economies of scale to further reduce your current IT support expenditures.  In addition, most will be able to provide you with predictable IT results for a predictable monthly fee thereby allowing you to more easily determine your IT budgets and expenditures.   For most small business, being able to accurately determine and predict your IT costs as a percentage of revenue can provide a tremendous benefit versus procuring your IT services on an ad-hoc or as needed basis. This predictability in your IT support costs can also allow you to more effectively prioritize any project related work that needs to be completed.

   

  By selecting a leading Managed Services company, you can also reduce other costs within your organization. For example, many companies decide to outsource the maintenance, support and updating of their technical environment to a company like SysArc simply because of the huge cost saving realized from not having to hire an IT person or build an entire IT department. In addition to their salary, obviously other cost factors like hiring and training costs need to be considered.  Even if the company was fortunate to find the ideal IT person, very few are willing or able to afford the very expensive enterprise level tools and applications that some Managed Service Providers deploy to support their clients.
  
  In addition, most MSP’s are able to not only more quickly respond to requests for technical assistance, they are able to support a much more varied and complex infrastructure. Furthermore, they are better suited to scale up or down as the IT needs and demands of your company changes since they have a deeper and broader bench of technical talent and resources. Because they support the needs of organizations comprising varied industries, size, scope and complexity, they are frequently more qualified to determine what will work, and what won’t work, when it comes to supporting your end-users, infrastructure and business.

   

  Having a dependable, reliable and knowledgeable Managed IT Services partner will allow you be unburdened with all IT and technology related aspects of running your company. Because most offer their services on a fixed monthly fee, the risk and burden and obligation of performance now shifts to the vendor so they now have a financial incentive to make sure that your environment is fully optimized, highly available and that your employees have the level of support they need to more effectively leverage their daily interaction with technology.

   

• Managed Services Leader Wins New Business in Maryland | 02-06-11

  ROCKVILLE, MARYLAND – June 02, 2011 – A leading Maryland provider of Managed Services has received a new contract from another Maryland business.
  
  SysArc of Rockville, MD, was selected by a mid-sized Maryland organization to provide managed IT services. The initial value of the contract is estimated to be in excess of $100,000 per year and SysArc will perform the work with part of its existing staff of over 20 IT professionals.
  
  “We are excited to win this new business,” says James Eglin, a member of the SysArc leadership team. “We view it as an affirmation of our reputation for providing our customers with outstanding customer service at an affordable cost. In the last two years, our team has expanded by a factor of six, and we now have locations in Reston, Va., and downtown Washington, D.C. We have our loyal customer to thank for our continued growth and expansion."
  
  Founded in 2004, SysArc is the preferred provider of network IT support services to companies throughout the D.C. metro area.  It currently provides a wide variety of support to numerous companies comprising a diverse range of industry verticals and with varying levels of service needs and assistance.
  
  As a complete IT and technical solutions provider, SysArc has extensive technology expertise and a deep customer-service focus that allows it to consistently deliver cost-effective and lasting solutions to businesses on time and within budget.
  
  Their team of highly qualified and dedicated professionals has a proven track record of helping customers realize the true potential of their technology investment and ensure that future investments in technology are aligned with customers’ overall business plans and objectives.

• Managed Services Leader Wins New Business in Maryland | 02-06-11

  ROCKVILLE, MARYLAND – June 02, 2011 – A leading Maryland provider of Managed Services has received a new contract from another Maryland business.
  
  SysArc of Rockville, MD, was selected by a mid-sized Maryland organization to provide managed IT services. The initial value of the contract is estimated to be in excess of $100,000 per year and SysArc will perform the work with part of its existing staff of over 20 IT professionals.
  
  “We are excited to win this new business,” says James Eglin, a member of the SysArc leadership team. “We view it as an affirmation of our reputation for providing our customers with outstanding customer service at an affordable cost. In the last two years, our team has expanded by a factor of six, and we now have locations in Reston, Va., and downtown Washington, D.C. We have our loyal customer to thank for our continued growth and expansion."
  
  Founded in 2004, SysArc is the preferred provider of network IT support services to companies throughout the D.C. metro area.  It currently provides a wide variety of support to numerous companies comprising a diverse range of industry verticals and with varying levels of service needs and assistance.
  
  As a complete IT and technical solutions provider, SysArc has extensive technology expertise and a deep customer-service focus that allows it to consistently deliver cost-effective and lasting solutions to businesses on time and within budget.
  
  Their team of highly qualified and dedicated professionals has a proven track record of helping customers realize the true potential of their technology investment and ensure that future investments in technology are aligned with customers’ overall business plans and objectives.

• SysArc Secures New Managed Services Business with Government Contractor in Virginia | 22-02-11
  Rockville, Maryland / February 22, 2011 / SysArc, an information technology support services and managed services provider in the Washington, D.C. area, announces that it has won an award with a 150 person government contractor in Virginia to manage, maintain, and provide support services for the firm’s computers, networks, and employees. SysArc, founded in 2004, is a recognized leader in providing reliable and cost-effective technical support to address complex technology challenges confronting small and medium sized businesses. SysArc has earned a stellar reputation for helping small and medium sized businesses reduce IT costs while providing a higher level of service and support than these customers were receiving previously.
   
  In an era of increasing economic and competitive challenge, SysArc enables customer firms and their employees to focus on their top priority – growing their business - while it manages their servers, networks, and computers. Among its extensive array of services, SysArc provides unlimited enterprise quality desktop, server, infrastructure management and end-user support for a predictable monthly fee. Many businesses throughout the metropolitan Washington, D.C. area have realized the benefits of SysArc’s efficient, cost effective solutions.
  
  Other prominent benefits of working with SysArc include guaranteed service response times and server up-time. SysArc also works flexibly with customers to provide outsourcing service for all or just part of their information management and technology needs. Prospective customers can call to receive a complementary analysis of their current monthly IT expenditures as compared to similar sized organizations in their industry. SysArc knows how your costs stack up to your firm’s peer companies  because they serve customers across a tremendous breadth of industries: accounting, education, finance, health care, high technology, law, manufacturing, non-profits, real estate, retail, and software, to name a few.    
   

  For more information about SysArc, to read about its extensive menu of IT solutions, and to schedule your complementary monthly IT cost analysis, please go to: http://www.sysarc.com. SysArc is a leading information technology support services and managed service provider serving business customers in the greater Washington, D.C. area and is headquartered in Rockville, Maryland.  

• SysArc Secures New Managed Services Business with Government Contractor in Virginia | 22-02-11
  Rockville, Maryland / February 22, 2011 / SysArc, an information technology support services and managed services provider in the Washington, D.C. area, announces that it has won an award with a 150 person government contractor in Virginia to manage, maintain, and provide support services for the firm’s computers, networks, and employees. SysArc, founded in 2004, is a recognized leader in providing reliable and cost-effective technical support to address complex technology challenges confronting small and medium sized businesses. SysArc has earned a stellar reputation for helping small and medium sized businesses reduce IT costs while providing a higher level of service and support than these customers were receiving previously.
   
  In an era of increasing economic and competitive challenge, SysArc enables customer firms and their employees to focus on their top priority – growing their business - while it manages their servers, networks, and computers. Among its extensive array of services, SysArc provides unlimited enterprise quality desktop, server, infrastructure management and end-user support for a predictable monthly fee. Many businesses throughout the metropolitan Washington, D.C. area have realized the benefits of SysArc’s efficient, cost effective solutions.
  
  Other prominent benefits of working with SysArc include guaranteed service response times and server up-time. SysArc also works flexibly with customers to provide outsourcing service for all or just part of their information management and technology needs. Prospective customers can call to receive a complementary analysis of their current monthly IT expenditures as compared to similar sized organizations in their industry. SysArc knows how your costs stack up to your firm’s peer companies  because they serve customers across a tremendous breadth of industries: accounting, education, finance, health care, high technology, law, manufacturing, non-profits, real estate, retail, and software, to name a few.    
   

  For more information about SysArc, to read about its extensive menu of IT solutions, and to schedule your complementary monthly IT cost analysis, please go to: http://www.sysarc.com. SysArc is a leading information technology support services and managed service provider serving business customers in the greater Washington, D.C. area and is headquartered in Rockville, Maryland.  

• The Advantages of Caller ID and Voice Mail | 02-02-11
  Cellular telephones are handy for those on a busy scheudle, whether for business or personal use. They supply a means for you to chat with family or friends when emergencies happen or when you need a question quickly answered. To go enjoy additional benefits from your cell phone, you should probably set up the voicemail and caller ID features and capabilities. 
  
  These two features frequently come standard on most new cell phones as they can provide an effecient way to capture missed calls and / or avoid unwelcome calls on your phone.
   
  Voicemail Benefits. Voicemail on a cellular phone is analogous to an answering machine, except without the machine and recording cassettes. It can be configured on your cellular phone with your own private message or with an automatic message. Voicemail enables your callers to leave messages if you are not available to reply to the call or if you're on the line with somebody else. Voicemail will even take messages for you even if your lose all of your battery power.
   
  Check Voicemail from Anywhere. Almost all mobile phone plans permit you to access your voicemail from anywhere, even from another telephone ( land line or cordless ) at your house or away at a hotel or while on vacation. Also, most voicemail plans allow free access to voicemail even if you're out of your network.
   
  Caller ID Benefits Caller ID lets you save time and money by giving you a method to avoid unwelcome calls and to see who's calling and to determine if it is an important call or not. With caller ID, you can see the name and number of the person who is on the line before responding to the call. The screen will typically show a name or telephone number, or both. It will also show a caller that can't be identified in which it might be a personal number or that of a telemarketer. If you see that it's a number you do not recognize, you can simply not answer the call and have them leave a message on your voicemail if it is something important. 
   
  Furthermore, with voicemail and caller ID, you can reduce the anxiety about who might be calling. You can turn your ringer off or turm down the volume while dining or if you happen to be out for the evening and know you can check voicemail messages later on. You no longer have to be concerned about phone calls interrupting your meal, entertainment or fun.
   
  You should be able to purchase cellphones with plans that utilize these features. Most will find great deals online or at their local mall. 
   

• Managed IT Services Benefits | 04-10-10

  Managed Service Providers (MSP's) can simplify and streamline your Information Technology (IT) operations as well as reduce your IT expenditures by providing systems, solutions and software applications as a completely externally administered and service.
  
  A standard network support services offering should provide your company with predictable monthly costs, access to best-of-breed technology and the latest applications available in the marketplace - all without the often costly and frustrating process of overhauling your technical infrastructure on a regularly scheduled basis.
  
  In addition, most Managed IT Service providers offer 24x7 administration services, allowing your employees to focus on the more strategic aspects affecting your business.
  
  In order to deliver and maintain effective and optimized networks, specialized skills and resources are frequently required. However, the costs associated with this level and type of expertise are usually too cost prohibitive and time consuming for most organizations to endure.
  
  As your company and employees become even more dependent on technology to achieve your business goals and objectives, the costs to properly maintain your technical infrastructure quickly becomes no longer tolerable.
  
  Furthermore, this does not even take into account the unpredictable performance and reliability issues that usually results from this approach.
  
  As such, you have probably begun to explore and partially implement solutions to better leverage and utilize your often substantial investments in technology.
  
  Furthermore, as technology becomes increasingly more important in the daily operation within your company, your technical environment has become even more complex, difficult and costly to manage, maintain and effectively support.
  
  However, your company must optimize the availability and performance of your technology if you want to realize the greatest return from these investments. Also, you must minimize the potential risk of any downtime, system crashes, or other technical glitches that could severely disrupt your business operations or result in employee frustration and inefficiency with the very tools that are support to help them with their jobs.
  
  As a small or mid-size business, the industry understands that the management of your Information Technology can be an especially daunting challenge. Even large or enterprise organizations are facing challenges as they compete in today’s global marketplace. As a way to enhance their competitiveness and focus on their core business offerings, many have now decided to outsource their entire IT operations to a Managed Services Provider.
  
  The Constant Challenges of Managing your Information Technology
  
  Organizations of all sizes are increasingly relying and looking at ways to more effectively leverage technology to enhance the efficiency and effectiveness of their business operations.
  
  For all areas and departments within your business, technology has probably become a critical corporate asset required to support a number of critical business processes.
  
  As a result of the rapid evolution and adoption of technology, it is now even more possible to deliver cost-effective goods and services to your customers and business partners, as well as more effectively communicate with your geographically disperse workforce of mobile or remote workers. While these capabilities can dramatically expand the reach and presence of your company, less than 20% of a company’s technology budget is allocated to business innovation.
  
  The failure of your technical systems, IT support company or a lack of optimization within your infrastructure can also have a detrimental or negative effect or impact on your company’s operations and reputation within your marketplace. Given the highly competitive nature and the lack of traditional customer loyalty within of our current economy, no company can tolerate ongoing and reoccurring problems with their investments in technology. However, even as the scope and number of potential problems facing your company continues to grow, 80% or more of your entire IT budget is probably spent on nothing more than basic maintenance tasks.
  
  Unfortunately, your company most likely lacks the proper resources and skills to keep your systems optimized and consistently operational. Furthermore, as the number of mobile and/or remote workers increases, your company also faces the increasing more frequently occurring problems associated with lost or stolen laptops that contain sensitive customer records or other confidential information.
  
  In addition, your business must contend with a wide variety of software operating systems, multiple networking protocols, as well as escalating and constant security threats and challenges. As a direct result, complete system failures are now occurring with a greater frequency. These system failures may be caused by computer viruses, spyware, malware and as a result of a wide variety of security attacks. However, system failures may also be caused by issues resulting from incompatible software, the inappropriate configuration of hardware, or the failure to properly apply patches or properly manage memory load imbalances.
  
  It has been our experience that most internal IT staff members are still fairly reactive in their response and management of potential IT issues. The primary reason is due to their lack of IT management systems. In some instances, a purely reactive approach to supporting your environment and staff may simply be due to a lack of skill sets and knowledge of the latest approaches and industry standard best practices.
  
  Since your company is probably not regularly installing and testing patches or monitoring utilization levels, you may fail to properly protect or unintentionally overload your systems, thereby causing crashes that will disrupt your businesses, place your valuable data at risk, as well as create frustration and anxiety for your employees, clients and partners.
  
  Despite the reality that your company may need to serve and support clients around the world, you are probably unable to monitor and measure the performance of your systems around the clock. This is because you lack all of the needed and required IT management software or you may even lack specific technical skill sets.
  
  As a result, you are missing key performance indicators that would enable you to more proactively manage your systems and prevent problems and costly network downtime. Even if your IT systems and business applications are optimized and constantly available, your company is probably uncertain if you are truly getting the best return on your investments.
  
  In order to resolve these issues, you will need to make additional investments in IT management systems, software and staff. Ironically, IT management software and systems can be as complicated and costly to implement and maintain as the IT systems and software they are intended to manage.
  
  Because your IT staff is frequently responding to system and end-user support issues, they most likely have little if any time to perform strategic work or offer support in any innovative projects. A lack of system documentation and staff turnover can even further compound these issues. This lack of continuity within your company can make company even more vulnerable to system failures or security threats.
  
  However, simply adding individual IT contractors to augment your internal resources isn’t cost-effective and will never completely address your IT requirements. A” traditional” IT support service company is also inadequate because they typically only support the specific products or applications they sell and are unable to proactively manage your entire IT environment.
  
  A more attractive option should be exploring the services of a Managed Services Provider (MSP). An MSP assumes responsibility for the ongoing, automated and management of all of your computing resources and business applications to ensure their continuous availability, optimal performance and maximum security. The goal of an MSP’s offering is for you to realize the greatest business benefits and return on your IT investments.
  
  A Managed Services Provider will offer considerably more value than a traditional “maintenance agreement” or block hour support plan. These service options are often product-specific and most certainly only reactive in nature. An MSP’s value is a result of their ability to assume the responsibility for proactively managing all of your hardware systems, software applications and network infrastructure to prevent downtime and increase overall IT performance.
  
  A Managed Service Provider utilizes centralized management systems and MSP staff skills to meet and exceed your evolving and ever changing IT management requirements so that you can focus on your core businesses and strategic and tactical goals.
  
  A Managed Services Provider differs from traditional outsourcing arrangements as they focus on more specific elements of your IT infrastructure. Some examples include your desktops, mobile devices (PDA’s), storage and back-up systems, messaging and your security needs.
  A traditional outsourcing services agreements typically encompass an entire IT operation, extends over five years and often includes restrictive contract terms and conditions.
  
  However, a Managed IT Service agreements tend to be shorter and more flexible allowing the MSP to better respond to your changing support needs.
  
  In summary, Managed IT Services are a selective outsourcing or out-tasking solution that allows your company to incrementally adopt the MSP’s offering in a manner that augments your internal capabilities as well as one that can be adjusted to meet your unique business requirements.
  
  While many regard managed IT services as an ideal solution for SMBs, there is a great deal of industry data that indicates that an even greater proportion of large-scale enterprises (55%) are currently under contact for managed IT services.
  
  In one recent industry survey, the most frequently Managed IT Service utilized among the respondents were; managed email/messaging, help desk, data backup and recovery/business continuity, security, desktop and local area network (LAN) services.
  
  Summary and Conclusions
  
  Because of the current marketplace, many organizations have become increasingly dependent on information technology to increase their competitive marketplace. However, most are unable to ensure the reliability, performance, stability and security of their IT infrastructure.
  
  Instead, they discover that they frequently expend more time, money and energy than they would like attempting to stabilize and fully leverage their Information Technology assets.
  
  In an increasingly competitive environment in which organizations must focus on their core businesses and correctly manage their operating budgets, they cannot tolerate IT downtime or the added expense of keeping their IT systems up and running in an optimal state.
  
  They increasingly are also no longer satisfied with IT support vendors that simply react to problems. Instead, they demand that their IT partner adds value by actually reducing the risk of system failures while simultaneously optimize the value and financial return of their IT investments.
  
  Benefits of Managed IT Services:
  
  Network Operations Center
  
  Built around a suite of industry leading Service Management tools, "Best of Breed" Remote Monitoring and Management tools and a "Best Practice" methodology for delivering managed IT services, a Network Operations Center (NOC)is designed specifically for the maintenance, support and the management of your network and complete IT infrastructure.
  
  Often based entirely in the United States, a MSP can leverage highly skilled technicians to perform actual troubleshooting and remote remediation to your technical support issues.
  
  A standard service offering provides a flexible solution that incorporates monitoring and reporting, documentation and IT process alignment, management of alerts to resolution and a comprehensive selection of preventive IT support tasks—all provided in a complete package that assure maximum infrastructure performance and optimization.
  
  Access to skilled and certified technicians and engineers that do not hire “script readers”
  

  • US Based Network Operations Center (NOC)
  • Integrated with an Infrastructure Support Framework to create a complete and comprehensive solution for your company
  • Industry standard best practices, methodologies and tool sets
  • Leverages Best in Class remote monitoring and management tools
  • A true value-added extension to your support team
  Help Desk Solutions
  
  Almost every large corporation realizes the benefits of a Help Desk to solve their employee’s computer issues, why shouldn’t your company? Just because you aren’t a “mega” corporation, that doesn’t mean you have to waste your time and remain frustrated with nagging and reoccurring computer problems.
  
  An industry leading Help Desk solution is designed to be comprehensive yet extremely flexible and easy-to-use. An initial tech assessment can determine your applications and systems and help your selected vendor develop an escalation plan and service level agreement that is tailored to your unique business requirements and objectives.
  
  Creating, designing, and implementing a help desk from scratch can be a very costly and time consuming undertaking. Vendors have already made this investment of money and resources and can deploy this solution to your staff very easily and quickly. Help Desk solutions have been in operation for many years and supports the needs of a wide variety of clients. With experienced, friendly and skilled personnel, your vendor is an expert in help desk services for the small and mid-tier business marketplace.
  
  With a solid Help Desk solution, you can focus on the more pertinent aspects of your business, while no longer having to worry about your technology affecting your efficiency and effectiveness. If desired, help desk engineers and support staff can work with you and your associates as if they were an integral part of your team. You can get direct access to IT experts that will work directly on the day-to-day tasks to effectively support your business.
  
  Some of the features of a leading Help Desk offering include:
  
  • Industry standard Methodologies and Tool Sets
  • On Demand and Ad-Hoc Reporting
  • Leading customer satisfaction ratings and client retention rates
  • Certified Engineers ensure that your support issues are resolved by courteous, friendly and knowledgeable experts
  • Proven call-taking, problem-solving and escalation methodologies adapted to your unique needs
  • Access to state-of-the-art technology
  Data Back Up and Recovery Solutions
  
  Like most companies, your business needs to maximize staff productivity, lower expenditures and decrease risks on a daily basis. This means you will need your servers, desktops and applications up and running around the clock.
  
  Every business should be prepared to handle a number and wide variety of potential issues that will negatively impact productivity. These issue may range from a stolen laptop, failed email server or a file or folder that has accidentally been deleted. Granted, some of these issues are relatively minor, and some may actually result in your entire business coming to a grinding halt. However, one thing is consistent: all of these issues will negatively affect your employees and customers, and thereby affecting your bottom line.
  
  According to a recent survey conducted by IDC, the average small to mid-size business utilizes a combination of four or more Diaster Recovery technologies to help reduce downtime and increase up-time. However, despite a substantial investment in money and resources, more than 60% report still having data recovery issues.
  
  Why would a company need four or more technologies to address their data protection and back-up issues? The reason is that there hasn’t been an efficient way to protect the different operating systems (Windows, Mac OSX, Linux), critical applications (Exchange Server, SQL Server, Other) and different devices (Laptop, Desktop, Server) without cobbling together various solutions from different vendors. With this complexity, it is wonder that over 60% of businesses fail to protect themselves properly.
  
  Fortunately, there is now a viable solution that allows for the fast and predictable recovery of data loss or server outage. Even better, this technology can be delivered as One Solution, from One Vendor, as A Service. The most reliable backup and business continuity service for your business makes it simple.
  
  Today’s industry leading solutions offer the first complete data protection service for small and medium business (SMB) customers. Furthermore, they are designed to ensure business continuity every day and protect your most important asset—data—in the event of loss or corruption. With just a simple click, your IT Support provider can restore lost data in minutes, not days, weeks or even months like other solutions.
  
  Message Archiving
  
  A simple matter of "who wrote what to whom" can mean major trouble for your business.
  
  Businesses that do not adequately store, manage and monitor all of their inbound, outbound and internal email messages are increasingly at risk from costly audits, fines, lawsuits and governmental investigations.
  Furthermore, the escalating costs of Electronic Discovery (eDiscovery) as well as in-house storage solutions can raise the stakes against your business.
  
  There are several solutions on the market that may be of benefit to your businesses - particularly public companies and those in the healthcare, financial services, law and insurance industries.
  
  In addition, these solutions may help your business comply with a variety of electronic security regulations. Convenient and cost-effective, managed IT services offers a solution to monitor, store and retrieve all of your inbound and outbound company emails.
  
  In order to minimize the cost and risk associated with non-compliance, loss of proprietary information and inappropriate employee emails, a leading solution can provide oversight and control over your entire email environment.
  
  When combined with the optional features and functionality, your business will have the key initial components of a comprehensive email security solution.
  
  Also, several current solutions available in the market can easily and effectively help your businesses comply with electronic security regulations like the Sarbanes-Oxley Act, HIPAA, and the new Federal Rules of Civil Procedure (FRCP).
  
  An IT Managed Services Provider can also help protect your businesses from workplace compliance issues, including harassment, discrimination and illegal activity.
  
  After implementing a comprehensive solution, your business will be able to:
  
  • Minimize the cost and risk associated with non-compliance, loss of proprietary information and inappropriate employee emails
  • Simplify email surveillance and archiving with a scalable, easy-to-use managed service solution
  • Boost your profitability with an affordable alternative to in-house solutions that can easily escalate your labor and overhead costs related to compliance and email management
  Benefits
  
  • Enable regulatory and workplace compliance
  • Minimizes costs and risks
  • Simplify email archiving and surveillance
  • Enable the enforcement of your corporate email policies
  • Increases staff productivity
  • Safeguard your business integrity
  A comprehensive Managed IT Services solution can offer a perimeter-based security solution that blocks over 99 percent of spam, viruses, worms and harmful content and attachments. In addition, there is typically over a 90% reduction in costs related to the protection of Spam as well as wide variety of mail threats.
  
  An email defense system can be continually updated by your support provider from outside your firewall at the network perimeter. To help protect against the latest threats, leading solutions utilize a unique multi-layered system of more than 20 separate filters and expert logic.

• Cloud Computing for Your Business | 13-07-10

  Although Cloud Computing is certainly one of the latest and most common buzzwords coming out of the technology industry, it still has many people scratching their heads and wondering if this is a technology solution they should implement within their business.
  
  At a basic level, cloud computing is a solution that consists of accessing software applications through the Internet versus an internal network server that is physically located at your location.
  
  The more popular applications of cloud computing technology include hosted email, online data backup, software-as-a-service (SaaS) in addition to hosted IP based phone service (hosted VoIP).
  
  A complete cloud computing environment comprises the outsourcing all of your network servers and associated applications to a third-party data center in which another organization has the ultimate responsibility for the on-going maintenance and up-time of your systems.
  
  The primary benefit of cloud computing solution includes a lower total cost of ownership that results from the more efficient utilization and leveraging of technology. For example, though the use of virtualization technology, several servers may be consolidated down to just one physical server—resulting in reduced cost as well as providing enhanced support capabilities via centralized services management.
  
  Another benefit is the increased availability of faster internet bandwidth speeds thereby offering your staff performance that is very comparable to that of an internal network.
  
  In conclusion, cloud computing can often eliminate the requirement to procure new or additional hardware, offer built-in disaster recovery functionality, minimize power consumption, remove maintenance costs, as well even free up physical office space. 
  
  Also, your Information Technology (IT) support staff will now be able to focus more time and efforts on ensuring the continued successful delivery of your core service offerings.
  
  However, we have heard some clients express concerns. These primarily involve considerations around data security, protection, and assurance, reliance on internet service up-time, potential bandwidth performance issues, maintenance and support as well as concerns around vendor management and the potential increased risk in finger pointing amongst vendors.
  
  However, we still believe that cloud computing is a viable solution that is definitely worth further consideration and discussion.

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